Dear Campus Community,
Please be advised that all campus information technology services will experience a scheduled unavailability between 12:01 a.m. to 8 a.m. on Wednesday, August 13, 2025. This essential downtime is dedicated to the critical first phase of our data center Uninterruptible Power Supply (UPS) installation. This vital project is led by our colleagues in Planning, Design, and Construction (PD&C) and Facilities Services (FS), in partnership with Information Technology Solutions (ITS), to enhance the resilience and reliability of our IT infrastructure.
During this maintenance window, a wide range of services will be impacted, including but not limited to: single sign-on (SSO) services, campus network connectivity, access to online applications, email services, phone lines, and various departmental systems. However, campus users may use Zoom Phone to contact campus emergency services by installing the Zoom mobile app on their devices and signing in using their UCR credentials ahead of the planned maintenance period. We understand the critical nature of these services and have carefully planned this window to minimize disruption.
For a comprehensive list of all impacted services and to stay informed on the progress of this important maintenance work, please regularly check techalerts.ucr.edu (Note: UCR TechAlerts is also accessible via mobile data). This site will be updated in real time with any new information or changes to the schedule.
It is important to note that ITS does not anticipate service disruptions outside of the timeframe mentioned above. In the event you experience a service disruption outside of the scheduled maintenance window, please report it at https://its.ucr.edu/help or 951-827-4848.
We sincerely apologize for any inconvenience this necessary upgrade may cause to your work or studies. We deeply appreciate your understanding and cooperation as we undertake this significant improvement to our IT infrastructure, which is crucial for ensuring a stable and robust digital environment for our entire campus community.