Mental Health Resources - Post Election

Wed, 11/04/2020 - 12:00
UCR Human Resources
November 4, 2020

The country is currently experiencing the most unprecedented and uncertain times. Since the onset of the COVID-19 pandemic and the subsequent economic and employment instability, there has been a steady stream of negative news in the media, community, and among family and friends that may cause you concern and anxiety. 

Given this uncertainty, UCR Healthy Campus and the Human Resources Benefits Office provide resources for UCR faculty and staff to address your mental and emotional health care needs. To help navigate this unsettling new world, you are encouraged to take advantage of the following programs and resources:

Those enrolled in UC medical coverage may contact the following providers:

Behavioral Health Benefits for HMO plans

•    UC Blue & Gold HMO members may access care from MHN in-network providers.

•    Kaiser members may access care from Kaiser behavioral health providers or from Optum in-network providers.

You do not need a referral from your primary care provider to see a behavioral health provider, but some services require preauthorization. You are welcome to contact the following behavioral health providers for immediate assistance: 

•    Health Net UC Blue & Gold – MHN – (800) 663-9355

•    Kaiser Permanente (Southern California) – Call your local clinic or (800) 900-3277 after hours

•    Optum for Kaiser – (888) 440-8225

o    Optum member website – Access code: 11280

o    Live and Work Well Virtual Visits


Behavioral Health Benefits for PPO plans

•    UC Health Savings Plan (HSP) and UC Care members have access to Anthem Blue Cross in-network providers.

•    UC HSP and UC Care members also have access to out-of-network providers. If you choose to see an out-of-network provider, your costs will be higher and you may need to pay your provider directly for services and submit a claim for reimbursement.

•    Some services require preauthorization. For information about your benefits and help finding an in-network provider, call Anthem at (844) 437-0486.

UCR Faculty and Staff Assistance Program – ComPsych®

UCR’s new Faculty and Staff Assistance Program (FSAP) provider, through its GuidanceResources®, offers additional resources for faculty, staff and their household family members including confidential support, and resources and information for personal and work-life issues.

GuidanceResources is available to you 24 hours a day, 7 days a week. 

When you call, you will speak with a GuidanceConsultantSM, a master’s or PhD level counselor, who will collect general information about you and will talk with you about your needs. The GuidanceConsultant will provide the name of a counselor who can assist you. You can then set up an appointment to speak with the counselor over the phone or schedule a face-to-face visit. Remember, your GuidanceResources benefits are strictly confidential. 

Please visit the UCR Faculty Staff Assistance Program webpage to learn more about all of the benefits that GuidanceResources has to offer.

Healthy Campus Mental Health Subcommittee

The UCR Healthy Campus Mental Health subcommittee includes a comprehensive list of trainings, resources and educational information from our subcommittee partner members. For more information, please visit the Healthy Campus Mental Health Subcommittee webpage.

For more information, please contact or