Upcoming UCPath downtime

November 25, 2021
FOM/UC Path Project Team
November 25, 2021

Dear Colleagues,
 
Next month, in December 2021, UCPath will be upgraded from Oracle software version 17 to version 37.  This initiative, entitled the “PUM upgrade” is required to update the Peoplesoft system to the current supported version.  During this cutover, UCPath will be unavailable. This system update will not result in any changes to UCPath Online and there are no expected change impacts to UCR employees.  While we don’t expect any problems, if you experience any issues, please do not hesitate to reach out to the Campus Support Center (CSC) using the contact information below. 
 
Below are the times UCPath will be unavailable:
•    Downtime: Friday, December 10th at 12:00pm – Monday, December 13th at 6am  
•    The UCPath self-service portal will be unavailable during the key dates noted above.  Faculty, staff, and student workers will not be able to visit UCPath online to view/download W-2s, pay statements, leave balances, etc., during the outage. 

Paychecks: Paychecks will be delivered as scheduled during this time period, however Earnings Statements (paystubs) will only be available when the portal is available. 
 
Whom to Contact with Questions: 
•    Campus Contacts
o    For issues that need resolution, please email UCPathhelp@ucr.edu
o    For general questions, please email UCPathCSC@ucr.edu  

•    UCPC Contact
o    UCPath Center associates will still be available for inquiries. If you need help during the planned maintenance window, you can still call the UCPath Center at: (855) 982-7284 from 8 a.m. to 6 p.m. PT.

Thank you, 
The Campus Support Center (CSC) Team |UCPath.ucr.edu