Update web browser for Duo use

June 28, 2023
Information Technology Solutions
June 28, 2023

Starting on June 30, 2023, Duo, the service used by UC Riverside for multi-factor authentication (MFA) and single sign-on (SSO), will no longer support older and less secure types of encryption which may compromise data security. 

The impacted Transport Layer Security (TLS) versions are as follows:
•    TLS 1.0
•    TLS 1.1

These encryption levels are found in older versions of web browsers. Any older browsers in use will have to be updated to the latest version to ensure that it is supported by Duo.

If you are using an outdated browser, you will not be able to log in to applications that require authentication via Duo until you update your web browser to the latest version. More importantly, regularly updating your web browser helps safeguard your data and communications over the internet.

How do I upgrade my web browser?

Follow the instructions below to check and update your browser.

Google Chrome users:

1.    Open Google Chrome
2.    Open the menu (three dots in the top right corner)
3.    Select Help > About Chrome from the menu
4.    Check to see if Chrome is up to date. If not, click Update Google Chrome
5.    Close your browser and relaunch it to apply the update

Firefox users:

1.    Open Firefox
2.    Open the menu (three lines in the top right corner)
3.    Select Help > About Firefox from the menu
4.    Click Restart to Update Firefox

Microsoft Edge users:

1.    Open Microsoft Edge
2.    Open the menu (three dots in the top right corner)
3.    Select Help and feedback > About Microsoft Edge from the menu
4.    If an update is available, it will begin updating automatically

Safari users:

Apple has discontinued support for versions of Safari on non-Apple devices, so updating Safari is now integrated with upgrading your macOS. To upgrade your macOS, follow these steps:

1.    Open the Apple menu in the top left corner of your screen
2.    Select System Preferences 
3.    Click on Software Update
4.    Click Upgrade now to update your macOS, including Safari

For questions and concerns, please submit a ticket to the Information Security team or contact BearHelp at (951) 827 4848. For additional support, visit the ITS support page.