UCPath downtime in December

November 19, 2019
FOM/UC Path Project Team
November 19, 2019

In December 2019, UC Irvine Campus & Health (UCI) and UC Santa Cruz Campus (UCSC) are planned to become the next UC locations to implement UCPath, which will add 29,198 employees, increasing the total number of employees served by the UCPath center to 164,694. While we don’t expect any major problems if you experience any issues, please do not hesitate to reach out to the UCPath Campus Support Center (CSC) using the contact information below. 
 
During this transition, direct access for UCR employees to UCPath and UCPath Center support services through the portal will be limited and unavailable for 7 days in December. Please review and confirm your monthly earnings statement is correct beginning November 28th, or as soon as possible, so that any missed pay or under payments can be mitigated before the shutdown on December 5th. An increase in wait-time for UCPath Center calls can be expected due to the larger workload.
 
Below are the times the UCPath will be unavailable:
•    Key Dates & Times UCPath will be unavailable (UCPC will be available to take calls, but will not be able to resolve issues requiring access to the UCPath system)
•    Downtime 1:December 5 at 5 p.m. – December 9 at 8 a.m.
•    Downtime 2:December 18 at 5 p.m. – December 22 at 8 a.m.

•    Who to Contact with Questions: 
•    Campus Contacts
    For issues that need resolution please email UCPathhelp@ucr.edu 
    For general questions please email  UCPathCSC@ucr.edu  
•    UCPC Contact
    You may also contact the UCPath Center to speak with an associate during the outages Monday through Friday, from 8 a.m.–6 p.m. (PT) at (855) 982-7284.
 
For more details please visit our website: https://ucpath.ucr.edu/ucpath-cutover