Duo changes

Changes coming for UCR’s multi-factor authentication tool

Find out what’s changing and what will remain the same

March 18, 2024
Author: UCR News
March 18, 2024

UC Riverside’s multi-factor authentication tool, Duo, will have a new look starting March 25.

Information Technology Solutions, or ITS, is upgrading to the platform’s new Universal Prompt to enhance user security.

What’s changed?

New look and feel: When logging into secure UCR resources, the Duo multi-factor authentication window will look different beginning March 25 with a simpler and shorter prompt.

One less step: The new Duo Universal Prompt prioritizes push notifications. If you have the Duo mobile app, you will receive push notifications automatically. Alternatively, if you are enrolled in text messaging, you will automatically receive a code.

Access without a device: The “I Do Not Have Access To My Phone / Passcodes” option is removed in Duo Universal Prompt for improved campus security. It will be replaced by a new MyAccount feature that ITS is developing, which will allow users with no device access to verify their identity in another way.

What’s the same?

Same authentication methods: Users can still authenticate through a push notification but will also be able to click “other options” to view all available methods.

Login credentials: Username and passwords will remain the same.

Password reset available: If you forget your login credentials, you will still be able to access the “Forgot your password?” link in the Central Authentication Service login page.

Resources for help

Find out more about the upcoming changes at the ITS website or watch the video below.