UC Riverside’s multi-factor authentication tool, Duo, will have a new look starting March 25. Information Technology Solutions, or ITS, is upgrading to the platform’s new Universal Prompt to enhance user security. What’s changed? New look and feel: When logging into secure UCR resources, the Duo multi-factor authentication window will look...

Navigating the new world of Artificial Intelligence, or AI, can be difficult for the average user. Figuring out how to best use those tools in a university setting poses even more questions. A new Slack workspace offers UC Riverside instructors and staff members a forum to come to together to answer those questions. Rich Yueh, an assistant...

Just like telephone booths and rotary phones, traditional desk phones will soon be a relic of the past at UC Riverside. The campus is in the process of moving its phone lines to Zoom Phone Services, in which calls can be made or received on a desktop or laptop computer or smartphone. More than half the campus desk phone lines have been switched to...

Finding in-person help from UC Riverside’s BearHelp team is easier than ever with a new program stationing technicians at the two campus libraries. Starting this fall, Information Technology Solutions, or ITS, is partnering with the UCR Library to offer technical support at the Tomás Rivera and Orbach Science libraries. A technician and a student...

Intuitive. Engaging. Integrated. These are the three main factors driving upcoming changes to Information Technology information at UC Riverside. Beginning Sunday, Oct. 30, campus users looking for information technology information, resources, and support can expect a simplified, comprehensive user experience when visiting the Information...